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Introduction

Rakuten is an Online Travel Agency (OTA) channel that can be integrated with the Channel Manager. Through this integration, you can manage your property listings, synchronize room availability, rates, and restrictions, and receive bookings directly within the system.

Once the integration is fully configured, all reservations from Rakuten will appear in the Booking List, allowing you to manage them efficiently in one place.

To view the latest version of this documentation, please refer to Rakuten V2.

Accessing Rakuten Setting​

Here’s how you can access Rakuten setting:

  1. On the Channelku, navigate to the Channel Manager menu, then click Control Panel. rakuten_navigation_menu_a3c3se.png
  2. Select Rakuten from the channel list, or you can search from the list by type the OTA name. controlpanel_rakuten_tgc2f6.png

Rakuten Information​

This section provides general guidance for connecting your property to Rakuten. However, specific connection instructions are not shown within the system. rakuten_information_vthym4.png To proceed with the integration, please contact your Channel Manager Support team. They will assist you with the required credentials and activation process.

Username​

This section is used to enter or update the credentials required to connect to Rakuten.

How to Update Credential​

  1. Navigate to the Username tab. rakuten_username_wh4lnj.png
  2. Enter the username or password assigned to your property by Rakuten. update_rakuten_credentials_hf72iz.png
  3. Click the save  (✓) button to apply the change. If you don’t want to save the change, click cancel (x).

Mapping​

The Mapping feature allows you to connect your internal rate plans with the corresponding room and rate plans in Rakuten. This ensures enables the system to push rate, availability, and restriction data to the OTA.

How to Add Mapping​

  1. Go to the Mapping tab and locate the Internal Rate Plan Name you want to map. Then click Add Mapping next to the rate plan. add_mapping_rakuten_y32hcg.png
  2. A list of available room and rate plan combinations from Rakuten will appear.
  3. Select one option that matches the room and rate plan you want to connect. Update_Mapping_Rakuten_lhr4a8.png
  4. Click Update to save the mapping. If you don’t want to continue, click Close to cancel the process.
  5. You can unmap the mapped room by clicking the remove (x) button. remove_mapping_rakuten_rtdf99.png

Import Rooms​

The Import Rooms feature retrieves room and rate plan data from Rakuten before mapping.

How to Import Rooms from Rakuten​

  1. Click the Import Rooms button in the Mapping tab. import_rooms_rakuten_kyu4p3.png
  2. The system will display available room and rate plans from Rakuten. Tick the rooms you want to import from the available rooms list.
  3. Click the Save button to complete the import process.

Assignments​

The Assignments feature allows you to link child rate plans from Rakuten to your internal rate plans for reservation purposes. This feature is a receive-only function. It does not support sending rates, availability, or restrictions.

How to Assign Child Rates​

  1. On the Assignments tab, find the OTA Rate Plan Name you want to assign. Then click Add Internal Rateplan next to the selected OTA rate plan. add_rate-plan_rakuten_vhijtc.png
  2. Select the internal rate plan from the dropdown. Add_assignment_rakuten_qcvm8l.png
  3. Click Save New Assignment to complete the assignment. If you want to cancel the process, click the cancel button before saving.
  4. If needed, you can remove a previously assigned rate plan by clicking Remove This Ota Room.  remove_rateplan_rakuten_v9hzhu.png

Settings​

The Settings tab controls how your system interacts with Rakuten, including data synchronization and reservation handling.

How to Configure Setting​

To modify Rakuten parameters, navigate to the Settings tab. This section contains several configurable option: configure_rakuten_setting_ernu39.png

  1. Enable Channel: Enable this option to activate the connection between the property and Rakuten.
  2. Activate Updates: Turn on this option to allow the system to push rate, availability, and restriction updates to Rakuten.
  3. Activate Reservations: Enable this option to receive bookings from Rakuten.
  4. Send Reservation Voucher Email: Enable this option to trigger the automated delivery of a reservation voucher upon receipt of a new booking.
  5. Currency (if Different) section: Choose the currency if it differs from the system’s default. You can enter the conversion rate or select from available option and click Update. Currency_Rakuten_wy3wzx.png
  6. Activate OBP: Enable this option to reveal additional configuration fields. For detailed instructions, refer to the How to Configure OBP Setting.
  7. Manual OTA Update: To synchronizes rates, availability, minimum stay requirements, and "Stop Sell" statuses across all connected channels. Data can be synchronized up to the maximum date range permitted by each individual OTA (typically between 12 and 24 months in advance).

How to Configure OBP Setting​

If the property utilizes Occupancy-Based Pricing (OBP) on Rakuten, you can activate the OBP option. Once you have enabled it, the specific configuration settings will become available for you to adjust.

  1. Click the Settings button next to OBP. OBP_Setting_dyetve.png
  2. You will be taken to the OBP configuration screen where you can define detailed pricing adjustments based on occupancy. View_OBP_Setting_kglvy7.png
    • Choose the adjustment type: either Percent (%) or Amount (number).
    • For each bedroom type listed, you will see the Default Pax column, the Increase/Decrease selector, and a Value field.
    • You can click the down arrow next to each bedroom to expand a list of pax levels (from 1 up to 9 pax).
    • For each pax level, enter the value adjustment to be applied (e.g., increase by 10%, decrease by 50, etc.).
  3. After filling in the necessary values, click Save to apply the OBP settings.

How to Configure Manual OTA​

Use this feature to manually push updates to Rakuten.

  1. Scroll down to the OTA Update section.
  2. Click the OTA Update button to open the pop up window. ota-update.png
  3. Complete the required fields: ota-update-2.png
    • Date Selection : Choose the duration of the OTA update (e.g 1 month, 3 months, etc)
    • Room Type : Select the room type from the list.
    • Rate : Choose one or more rate plans. You can also select all rate plan if needed.
  4. Click Sync OTA to save and apply the changes.

Viewing Update History​

View the Last 10 Updates​

At the bottom of the Settings tab, you will find the Last 10 Updates section. This section displays Update date and time, Room type, Rate plan and Status (success or failure). Use this log to verify whether updates have been successfully sent to Rakuten. https://res.cloudinary.com/dayo5hqig/image/upload/v1776408913/Rakuten_History_omnh2i.png