Booking.com Review

Introduction

This page allows you to view and manage guest reviews received from Booking.com. It provides a complete overview of guest feedback, including ratings, comments, and score breakdowns, helping you monitor guest satisfaction and respond effectively.

To access this page, go to OTA Content > Booking.com Review.

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View and Navigate

At the top of the page, the summary panel displays:

1. Overall Review Score
   Shows the average rating calculated from all guest reviews, along with the total number of reviews.
2. Category Review Summary
   Displays average scores across six review categories, providing a quick overview of guest satisfaction by category.

Below the summary panel, the review list shows detailed guest feedback. Each review entry includes the following information:

1. Guest Name
   The name of the guest who submitted the review.
2. Reservation Number
   The reservation ID associated with the review.
3. Review Date
   The date the review was submitted.
4. Average Score
   The overall score calculated from all review categories.
5. Review Description
   Divided into three sections:
   • Review : General feedback from the guest
   • Like : Positive comments
   • Dislike : Negative feedback or suggestions for improvement
6. Reply Section
   Allows staff to respond directly to the guest review. Click the Post Reply button to publish a response.
7. Score Breakdown
   Displays detailed scores provided by the guest, broken down into six evaluation categories.