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Traveloka

Introduction​

Traveloka is one of the OTA channels where you can manage the connection, perform room and rate plan mapping, import data from the OTA, and configure other settings through the following tabs: Information, Username, Mapping, Assignments, and Settings.

Traveloka Information​

The Traveloka Information tab provides the basic connection procedure between the system and Traveloka. Make sure you follow these steps:

StepDescription
1. Who can request connection?HOTEL only
2. Who must be contacted?Traveloka Market Manager
3. Which information is required to open connection?Traveloka Code
4. Extranet URLhttps://tera.traveloka.com/v2/login
traveloka

[!NOTE]

Troubleshooting Traveloka Information​

Cannot initiate connection with Traveloka

  • Confirm that the person initiating the request is either the Channel Manager or a hotel representative.

  • Ensure you have contacted the correct Traveloka Account Manager.

Missing required information

  • Make sure the Hotel ID is provided before requesting the connection.

Invalid or outdated extranet URL

  • Use the correct URL. If it still fails, check with Traveloka support for updates.

Username​

In the Username tab, you can enter or update the Hotel ID provided by Traveloka.

How to Update Hotel ID​

  1. Enter the Hotel ID assigned to your property by Traveloka.
  2. Click the save button to apply the change.
  3. If you don’t want to save the change, click cancel. traveloka

[!NOTE]

Troubleshooting Username​

Unable to save Hotel ID

  • Make sure the field is not left blank.

  • Click the save button explicitly to apply the change.

Invalid Hotel ID

  • Verify that the ID is correct and assigned by Traveloka.

  • Contact your Traveloka Account Manager to confirm the Hotel ID.

Mapping​

The Mapping tab allows you to link each internal rate plan to the corresponding room and rate plan in Traveloka. This enables the system to push rate, availability, and restriction data to the OTA.

How to Add Mapping​

  1. On the Mapping tab, locate the Internal Rate Plan Name you want to map.
  2. Click Add Mapping next to the rate plan.
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  3. A list of available room and rate plan combinations from Traveloka will appear.
  4. Select one option that matches the room and rate plan you want to connect.
  5. Click Update to save the mapping.
  6. If you don’t want to continue, click Close to cancel the process. NOTE: Mapping allows you to push rate, availability, and restrictions to Traveloka once the mapping is complete. traveloka

[!NOTE]

Troubleshooting Mapping​

No room or rate plan appears for mapping

  • Ensure you have imported the latest room data from Traveloka using the Import Rooms feature.

  • If data still does not show, confirm with Traveloka that your account has available rate plans.

Unable to save mapping

  • Check that a room and rate plan are selected before clicking Update.

  • If the mapping fails to save, try refreshing the page and repeating the process.

Import Rooms​

The Import Rooms feature helps you retrieve and display room and rate plan data from Traveloka before doing any mapping.

How to Import Rooms from Traveloka​

  1. Click the Import Rooms button at the top of the Mapping tab.
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  2. A new page will display the room and rate plans available from Traveloka.
  3. Review the list of rooms under the Room Name column.
  4. If you only want to push availability (without pushing pricing), tick the Availability Only checkbox.
  5. If you leave the checkbox unticked, the system will push both rate and availability.
    traveloka
  6. Click Update Rateplans to complete the import. Once imported, the data will be ready for mapping.
    traveloka

[!NOTE]

Troubleshooting Import Rooms​

Import Rooms button not working

  • Make sure the internet connection is stable.

  • Try logging out and back in, then attempt to import again.

Imported data missing rooms or rate plans

  • Confirm with Traveloka that the room types and rate plans are correctly configured on their side.

  • Ensure the property is active and connected in Traveloka’s system.

Availability only checkbox not working as expected

  • Ensure the checkbox is selected before clicking Update Rateplans.

  • If both rate and availability are pushed unintentionally, re-import and re-check the setting.

Assignments​

The Assignments tab allows you to link child rate plans from Traveloka to your internal rate plans for the purpose of receiving reservations. This function does not support pushing rate, availability, or restriction data — it is receive-only.

How to Assign Child Rate Plans​

  1. On the Assignments tab, find the OTA Rate Plan Name you want to assign.
  2. Click Add Internal Rateplan next to the selected OTA rate plan.
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  3. Select the internal rate plan from the dropdown.
  4. Click Save New Assignment to complete the assignment.
  5. To cancel the process, click the cancel button before saving.
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  6. If needed, you can remove a previously assigned rate plan by clicking Remove This Ota Room. NOTE: Use the assignment feature when the OTA provides child rate plans that you want to connect for reservation purposes only. These rate plans will not send updates for price or availability. traveloka

[!NOTE]

Troubleshooting Assignments​

Cannot find internal rate plan in the dropdown

  • Verify that the internal rate plan has already been created in the system.

  • Refresh the page to load the latest internal rate plans.

Reservation not received despite assignment

  • Make sure the assignment is properly saved.

  • Confirm with Traveloka that reservations are being sent for the assigned child rate plan.

Unable to remove an assignment

  • If the Remove This Ota Room button does not respond, refresh the page and try again.

  • Ensure the user has permission to edit assignments.

Settings​

The Settings tab allows you to manage how the system interacts with Traveloka, including enabling the channel, handling updates, and configuring reservation options.

How to Configure Settings​

  1. Go to the Settings tab.
  2. Enable the Enable Channel option to activate the connection between your property and Traveloka.
  3. Turn on Activate Updates to allow the system to push rate, availability, and restriction updates to Traveloka.
  4. Enable Activate Reservations if you want to receive bookings from Traveloka into the system.
  5. If you want the system to send an email voucher each time a reservation is received, enable the Send Reservation Voucher Email option. traveloka
  6. In the Currency (if Different) field, select the currency code if your Traveloka currency is different from your system’s default. If left blank, the system will detect the appropriate currency automatically. traveloka
  7. Enable Activate Obp if your property uses Occupancy-Based Pricing (OBP) on Traveloka.
    • After enabling it, click the Settings button next to OBP. expedia
    • You will be taken to the OBP configuration screen where you can define detailed pricing adjustments based on occupancy.
    • Here's how to configure OBP:
      • Choose the adjustment type: either Percent (%) or Amount (number).
      • For each bedroom type listed, you will see the Default Pax column, the Increase/Decrease selector, and a Value field.
      • You can click the down arrow next to each bedroom to expand a list of pax levels (from 1 up to 9 pax).
      • For each pax level, enter the value adjustment to be applied (e.g., increase by 10%, decrease by 50, etc.).
    • After filling in the necessary values, click Save to apply the OBP settings. expedia

How to Configure Manual OTA Update​

  1. Scroll to the OTA Update section.
  2. Select a room type or choose All Room Types.
  3. Click the OTA Update button to send the latest rate and availability information to Traveloka.
    traveloka

Viewing Update History​

At the bottom of the Settings tab, you will find the Last 10 Updates section.

This section shows details about the most recent updates sent to Traveloka, including the time of update, room type, rate plan, and whether the update was successful or failed. You can use this log to track and confirm that data is being correctly sent to Traveloka.
traveloka

[!NOTE]

Troubleshooting Settings and Update History​

Enable Channel or Activate Updates not working

  • Make sure the checkbox is selected and click the Update button afterward.

  • If the changes do not apply, refresh the page and try again.

Not receiving reservations from Traveloka

  • Confirm that Activate Reservations is turned on.

  • Recheck the mapping and assignments to ensure correct linkage.

Reservation voucher email not received

  • Ensure Send Reservation Voucher Email is enabled.

  • Check your spam or junk folder, or verify your email settings.

Currency field remains blank after selection

  • Click once to select the correct currency code.

  • If left blank, the system will detect the correct currency automatically based on the reservation.

OBP not working after activation

  • Make sure Activate OBP is enabled.

  • Contact Traveloka to ensure OBP is supported and active on their side.

OTA Update not triggering changes

  • Ensure a room is selected before clicking the button.

  • Wait a few moments and refresh the page to check if the update was recorded.

No updates showing in Last 10 Updates

  • Wait a few minutes and refresh the page.

  • If updates are still not logged, check the mapping and ensure OTA Update was triggered.

Update failed status shown

  • Hover over the failed update to see the error reason.

  • Make sure the mapped rate plan is active on Traveloka’s side.

  • Retry the OTA Update manually if needed.