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Connected Channel

Connected Channels​

This section allows you to select and connect available OTA channels to your property.

How to Use Connected Channels​

  1. Go to the ChannelKu menu, then select Connected Channels.
  2. You will see a grid displaying a list of OTA logos such as:
    • Expedia
    • Booking.com
    • Agoda
    • Google Hotel
    • And others available for integration. list-ota
  3. Check the box under each OTA logo to select the channels you want to connect. list-ota
  4. Use the Check All or Uncheck All options at the top to quickly manage selections. list-ota
  5. Once the desired OTAs are selected, click the Save button to apply the changes. list-ota

[!important]

  • Make sure to only select the OTAs you have an active contract with.
  • After saving, you may need to proceed to mapping or credentials input depending on the OTA's requirements.
  • Some channels might require prior activation or setup through the OTA’s extranet before connecting.

[!NOTE]

Troubleshooting Connected Channels Issues​

Checkbox under the OTA logo is not clickable

  • Make sure the page has fully loaded before interacting with the checkboxes.
  • Try refreshing the page or using a different browser.
  • Verify that your browser is not running in compatibility mode or blocking scripts.

Selected OTAs are not saved after clicking Save

  • Ensure you have selected at least one OTA before clicking Save.
  • Wait a few moments after clicking Save to allow the system to process your selections.
  • If changes are still not saved, refresh the page and try again.

The OTA I want to connect is not visible in the list

  • Only available OTAs with active integration are shown in the list.
  • Ensure your property has an active contract with the OTA.
  • Some OTAs may require prior activation through their own extranet before appearing in the list.

Check All / Uncheck All function does not work

  • Reload the page and try again.
  • If the issue persists, try using a different browser or clear your browser cache.
  • Ensure your internet connection is stable while performing bulk actions.

Changes do not reflect in the mapping or credentials step

  • Saving channel selection does not immediately trigger the next step.
  • After saving, navigate manually to the mapping or credential input section for each OTA.
  • Some OTAs may have additional setup requirements in their extranet before proceeding.