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Promo Codes

The Promo Codes feature allows you to create promotional discounts for your guests or partners. These codes can be applied during the booking process to reduce the total cost and will appear on the guest’s invoice. Promo Codes can be targeted toward returning guests, email marketing campaigns, corporate clients, or travel agents. You may also link a promo code to specific rate packages or Hot Deals (specials).

How to Add a Promo Code​

  1. Go to the Promo Codes menu. promo-code
  2. Click the Add Promotion button. promo-code
  3. Fill in the promotion details:
    • Promotion Code: Enter the coupon code users will apply during booking.
    • Description: Provide a brief internal description of the promotion.
    • Promotion Type: Select the discount type from the dropdown.
      • Percentage Discount
      • Value Reduction Per Night
    • Apply: Input the value of the discount (IDR or % depending on selected type). promo-code
  4. Set where the promotion will apply:
    • Applies to All Rate Packages: Tick this to apply the promo to all rate packages. You can also select specific rate packages from the list.
    • Applies to All Specials: Tick this to apply the promo to all specials. You can also select specific specials from the list.
    • Allow Direct Payment Confirmation: Enable this option to allow guests to confirm payment directly when using the promo code. promo-code
  5. Click Save Changes to create the new promotion. promo-code

[!NOTE]

Troubleshooting Add Promo Code​

Cannot save the promotion

  • Make sure all required fields are filled: Promotion Code, Promotion Type, and Apply value.
  • If the Promotion Code already exists, use a different unique code.

Discount does not apply during booking

  • Check if the selected Promotion Type matches the value entered (e.g., percentage vs. fixed amount).
  • Verify that the promotion is assigned to the correct rate packages or specials.
  • Ensure Applies to All Rate Packages or at least one package is selected.

No discount appears on invoice

  • Make sure the promotion is active and valid for the selected booking.
  • Recheck if the Apply field was correctly configured with a valid number.

Allow Direct Payment Confirmation does not work

  • This option may require additional system configuration or payment setup. Contact support if it does not enable direct payment after saving.

How to Edit a Promo Code​

  1. On the Promo Codes page, click the name of an existing promotion from the list. promo-code
  2. Update any of the following fields as needed:
    • Promotion Code: Modify the coupon code.
    • Description: Update the internal description.
    • Promotion Type: Change the type of discount.
    • Apply: Adjust the discount value. promo-code
    • Applies to Rate Packages / Specials: Update selected rate packages or specials.
    • Allow Direct Payment Confirmation: Enable or disable payment confirmation option. promo-code
  3. (Optional) Use the action buttons:
    • Copy this Promotion: Duplicate the current promotion setup.
    • Delete this Promotion: Permanently remove the promotion. promo-code
  4. Click Save Changes to apply your updates. promo-code

[!NOTE]

Troubleshooting Edit Promo Code​

Changes not saved after clicking Save Changes

  • Ensure there are no validation errors (e.g., empty required fields).
  • Confirm that the updated promo code does not conflict with an existing code.

Updated promotion still shows old data

  • Try refreshing the page to reload the latest values.
  • If you copied a promo and edited it, double-check which version you're modifying.

Unable to delete promotion

  • If the promotion is currently in use or linked to active bookings, deletion may be restricted.
  • Reload the page and try again or contact support if the issue persists.

Copied promotion is not working

  • After copying, check that all required fields (rate packages, specials, apply value) are reviewed before saving.
  • Ensure the copied promo has a new, unique Promotion Code.