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Rating

The Ratings menu provides an overview of customer rating performance collected from multiple platforms. From this page, you can monitor rating trends over time, compare performance across different platforms, and evaluate service quality based on various review categories.

Ratings are displayed in bar charts, grouped by channel and category, and automatically update as you select filter options from the left sidebar. Each chart includes a download icon that lets you export the data in SVG, PNG, or CSV format for reporting purposes.

Filter by Channel​

This filter allows you to view rating performance based on specific review channels.

  • You can select one or more channels to analyze and compare rating data.
  • The bar chart titled Rating Overview by Channel will update accordingly to show rating scores by month.
  • Available platforms may include: Airbnb, Booking.com, Direct, Expedia, Google, Tiket, Traveloka, Vrbo and more.
  • Available channels depend on those activated in the Channel menu under Settings.

How to Filter by Channel​

  1. In the left sidebar on the Ratings page, go to the Channel section.
  2. Select the checkboxes for one or more platforms you want to include. filter-channel
  3. The Rating Overview by Channel chart will automatically update based on your selection.
  4. Hover over each bar to view the exact rating score for each channel by month. filter-channel

[!NOTE]

Troubleshooting Filter by Channel​

Channel list is not showing

  • Make sure the channels have been activated in the Channel menu under Settings.
  • Refresh the page after updating the active channel list.

Chart does not update after selecting a channel

  • Wait a moment—data may take a few seconds to load.
  • If nothing changes, try deselecting and reselecting the checkboxes.
  • Check if the selected channel has rating data available for the current date range.

No bars are displayed in the chart

  • The selected channel may not have any rating data for recent months.
  • Try selecting additional channels to expand the data shown in the chart.

Hover tooltip not appearing on chart bars

  • Ensure you're hovering directly over a visible bar.
  • Try zooming out the browser or using a different device if tooltips still don’t appear.

Filter by Category​

This filter allows you to explore average rating scores based on different review categories, such as Cleanliness, Facilities, Comfort, and more.

  • You can select one or more categories to evaluate.
  • The bar chart titled Rating Overview by Category will reflect the selected categories, grouped by platform.
  • Category availability depends on the structure of the reviews received from each platform.

How to Filter by Category​

  1. In the left sidebar on the Ratings page, go to the Category section.
  2. Select the checkboxes for one or more categories you want to analyze. filter-category
  3. The Rating Overview by Category chart will automatically update based on your selection.
  4. Hover over each bar to view the exact rating score for each category by channel. filter-category

[!NOTE]

Troubleshooting Filter by Category​

Category list is not showing

  • Some platforms may not support category-based ratings.
  • Ensure you have selected a channel that provides category-level rating data.
  • Try refreshing the page if the list does not load properly.

Chart does not update after selecting a category

  • Wait a few seconds; the chart may take time to refresh.
  • Deselect and reselect the categories if no changes are shown.
  • Confirm that rating data is available for the selected category and channel combination.

No data is displayed in the chart

  • The selected category might not have any rating data for recent periods.
  • Select additional categories or change the channel selection to expand the result.

Tooltip not visible when hovering over bars

  • Hover directly over the colored bar to trigger the tooltip.
  • If the bar is too narrow or not visible, try selecting different filters or zooming out the browser view.

Rating Charts and Download Options​

Both Rating Overview by Channel and Rating Overview by Category use bar chart visualizations for clarity and comparison.

  • You can click the menu icon (three horizontal lines) on the top-right of each chart.
  • The following download options are available: Download SVG, Download PNG, Download CSV

This feature allows you to easily export and document rating performance for internal reporting or performance reviews.

How to Download the Chart​

  1. On the Ratings page, go to either the Rating Overview by Channel or Rating Overview by Category chart.
  2. Click the menu icon (three horizontal lines) located at the top-right corner of the chart box. download-chart
  3. Select your preferred file format: Download SVG, Download PNG, Download CSV. download-chart
  4. The selected file will be downloaded to your device automatically. download-chart

[!NOTE]

Troubleshooting Chart Download Issues​

Menu icon is not visible or not clickable

  • Make sure you are hovering over the chart area—menu icon appears in the top-right corner.
  • Try refreshing the page or using a different browser if the icon still does not appear.

Nothing happens after selecting a file format

  • Check if your browser is blocking downloads or pop-ups.
  • Disable any browser extensions that may interfere with downloads.

Downloaded file is blank or corrupted

  • This may happen if the chart data hasn’t fully loaded. Wait a few seconds and try again.
  • Reapply filters to reload the chart before attempting download.

Downloaded file is missing or not found

  • Check your browser’s default download folder.
  • Use the browser’s download history to locate the file.

File format cannot be opened

  • Ensure you are using an application that supports the selected format (e.g., spreadsheet for CSV, image viewer for PNG/SVG).