We will show you the refund process. The refund process will take 14 working days (excluding weekends). Refund only applies to personal credit cards. Virtual credit card is not able to refund. Please check with your OTA partner for a virtual credit card refund.
Refunds are not applicable for local payments using Virtual Accounts, E-Wallet and others.
Click on "Payment Processing" to find the reservation that you want to refund.
Click on "Transactions" to see all the list
Find the booking that you want to find. In here we are using Booking 7158796 for example.
After you identify the booking ID, then you click on "Bookings"
Click on "Booking List" to see all the booking.
Click on "Advanced Filter" to search the reservation by Booking ID
Click on "Res#", input the Booking ID, and click "Search".
On the right side of the screen, click on "Action" button.
Then you click on "Credit Cards"
Select from the "Payment" section and click on "Refund"
Click on "Amount to Refund". You can input any amount as long as not exceeds the initial payment.
Then you can click the "Refund" button.
After w awhile, you'll get the message then you can click on "Close"